Data & Privacy

Gabaji Privacy Policy โ€” Your Data, Protected

Gabaji takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how it is stored, and what rights you have over your personal information as a player in Bangladesh.

Last Updated: January 2025
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Encrypted Storage
All data stored with encryption
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No Data Selling
We never sell your personal data
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Your Rights
Access, correct, or delete your data
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Transparent Use
Clear purpose for every data point
Who This Policy Applies To

This Privacy Policy applies to all players who register, visit, or use any part of the gabaji platform at gabaji.org. By creating an account or using the platform, you confirm that you have read and understood this policy. If you do not agree, please do not use gabaji.

01 Overview

Gabaji is committed to protecting the privacy of every player who uses the platform. We understand that handing over personal information requires trust, and we take that responsibility seriously. This Privacy Policy explains in plain language what data gabaji collects from you, how it is used, who it may be shared with, and what control you have over it.

Gabaji operates as an online betting and casino platform serving players in Bangladesh. The personal data we collect is used primarily to operate your account, process payments, verify your identity, and keep the platform secure. We do not collect data for its own sake โ€” every piece of information we hold has a specific, legitimate purpose.

This policy should be read alongside gabaji's Terms and Conditions and Responsible Gaming policy, which together form the full framework governing your use of the platform.

02 What We Collect

Gabaji collects the following categories of personal data from players:

Category Examples Required?
Identity Data Full name, date of birth, national ID number Yes โ€” for verification
Contact Data Mobile number, email address Yes โ€” for account access
Financial Data bKash/Nagad/Rocket account number, transaction history Yes โ€” for payments
Technical Data IP address, device type, browser, operating system Automatic โ€” on visit
Usage Data Pages visited, games played, bets placed, session duration Automatic โ€” on use
Communications Data Support chat logs, email correspondence When you contact us
Verification Documents Photo ID, selfie for KYC verification When requested

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Collect Your Data

Gabaji collects your personal data through the following means:

  • Direct input: Information you provide when registering, completing your profile, making a deposit or withdrawal, or contacting support.
  • Automated collection: Technical and usage data collected automatically when you visit or use the gabaji platform, including via cookies and similar tracking technologies.
  • Payment providers: Transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
  • Identity verification providers: Results of identity checks conducted by third-party KYC services when we are required to verify your identity.
  • Fraud prevention services: Risk signals and device fingerprint data from fraud detection partners used to protect the platform and all players.
You Are Always in Control

You can choose not to provide certain optional data, but this may limit your ability to use some features of the gabaji platform. Required data โ€” such as your name, mobile number, and payment details โ€” is necessary to operate your account.

04 Why We Use Your Data

Gabaji uses your personal data only for legitimate, clearly defined purposes. Here is a breakdown of how your data is used and the legal basis for each use:

  • Account operation: To create and manage your gabaji account, process logins, and maintain your preferences and history.
  • Payment processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
  • Identity verification: To confirm your age and identity as required by our platform policies and to prevent underage gambling.
  • Fraud and security: To detect and prevent fraudulent activity, money laundering, and abuse of the platform or its promotions.
  • Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
  • Responsible gaming: To monitor your activity for signs of problem gambling and to apply any limits or restrictions you have requested.
  • Platform improvement: To analyse usage patterns and improve the gabaji platform, games, and user experience.
  • Marketing communications: To send you relevant offers and promotions โ€” only if you have opted in to receive them. You can opt out at any time.

Gabaji does not use your personal data for automated decision-making that produces significant legal effects without human review. If an automated system flags your account for review, a member of the gabaji team will assess the situation before any action is taken.

05 Data Sharing

Gabaji does not sell your personal data to any third party. We share your data only where it is necessary to operate the platform or comply with legal obligations. The categories of third parties we may share data with are:

  • Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies.
  • Identity verification providers: KYC service providers receive the documents and data necessary to verify your identity when required.
  • Fraud prevention services: Risk and fraud detection partners receive technical data to help identify and prevent fraudulent activity on the platform.
  • IT and hosting providers: Infrastructure and cloud service providers who host the gabaji platform and its data under strict data processing agreements.
  • Legal and regulatory authorities: Where required by law, gabaji may disclose your data to law enforcement or regulatory bodies.
Third-Party Responsibility

When your data is shared with third-party service providers, those providers are contractually required to handle it securely and use it only for the specific purpose for which it was shared. Gabaji does not permit third parties to use your data for their own marketing purposes.

06 Storage and Security

Gabaji stores all player data on secure servers protected by industry-standard encryption. Access to personal data is restricted to gabaji staff and authorised service providers who need it to perform their specific functions. All staff with access to personal data are trained in data handling and confidentiality obligations.

The security measures gabaji uses to protect your data include:

  • SSL/TLS encryption for all data transmitted between your device and the gabaji platform.
  • Encryption at rest for sensitive data stored on gabaji servers, including payment details and identity documents.
  • Role-based access controls ensuring that only authorised personnel can access specific categories of data.
  • Regular security audits and vulnerability assessments of the gabaji platform and infrastructure.
  • Two-factor authentication requirements for all internal staff accounts with access to player data.

While gabaji takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your gabaji account has been compromised, contact support immediately so we can take protective action.

Data Breach Response

In the unlikely event of a data breach that affects your personal information, gabaji will notify affected players as quickly as possible and take immediate steps to contain and investigate the incident.

07 Cookies and Tracking

Gabaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The types of cookies gabaji uses are:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
  • Analytics cookies: Collect anonymised data about how players use the platform, which pages are visited most, and where errors occur. This data helps gabaji improve the platform.
  • Marketing cookies: Used only if you have opted in to receive personalised offers. These help gabaji show you relevant promotions based on your activity.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the gabaji platform, but some features may work less smoothly.

08 Data Retention

Gabaji retains your personal data for as long as your account is active and for a period after account closure as required by our legal and operational obligations. The general retention periods are:

  • Account and identity data: Retained for the duration of your account and for five years after account closure, in line with standard financial record-keeping requirements.
  • Transaction records: Retained for five years from the date of each transaction.
  • Support communications: Retained for two years from the date of the last interaction.
  • Technical and usage data: Retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.
  • Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, gabaji securely deletes or anonymises it so that it can no longer be linked to you as an individual.

09 Your Rights

As a gabaji player, you have the following rights over your personal data. To exercise any of these rights, contact gabaji support via live chat or email at [email protected].

Right of Access

Request a copy of all personal data gabaji holds about you. We will provide this within 30 days of your request.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold about you. We will update it promptly.

Right to Erasure

Request deletion of your personal data where there is no longer a legal or operational reason for us to hold it.

Right to Restriction

Ask gabaji to restrict processing of your data while a dispute or review is in progress.

Right to Portability

Receive your personal data in a structured, machine-readable format so you can transfer it to another service.

Right to Object

Object to gabaji processing your data for marketing purposes at any time. We will stop immediately upon request.

10 Minors

Gabaji is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on gabaji, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

Gabaji uses age verification checks during registration and may request identity documents at any time to confirm a player's age. Any account found to belong to a minor will be closed and any funds held will be returned to the payment source after verification.

11 Changes to This Policy

Gabaji may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that affect how we use your data, we will notify you via the platform or by email where possible. Your continued use of gabaji after a policy update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

We recommend checking this page periodically so you are always aware of how gabaji handles your personal data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how gabaji has handled your personal information, please get in touch with our support team.

Live Chat

Available 24/7 directly from the gabaji platform. Start a chat from any page using the support icon at the bottom of the screen. Most privacy queries are resolved in a single conversation.

Email

For formal data requests โ€” such as access, rectification, or erasure โ€” email us at [email protected]. We aim to respond to all data-related requests within 30 days.

Why Trust Gabaji

Privacy Built Into the Platform, Not Bolted On

Gabaji's approach to privacy is practical and player-first. Here's what that looks like in practice for players in Bangladesh.

End-to-End Encryption

Every piece of data you send to gabaji โ€” from your login credentials to your payment details โ€” is encrypted in transit using SSL/TLS. Your information never travels across the internet in plain text.

Minimal Data Collection

Gabaji only collects data that is genuinely needed to operate your account and keep the platform secure. We don't ask for information we don't need, and we don't hold onto data longer than necessary.

No Third-Party Marketing

Gabaji does not share your data with advertisers or marketing networks. Your contact details will never be used by a third party to send you unsolicited messages or offers.

Local Payment Privacy

When you pay via bKash, Nagad, or Rocket, gabaji receives only the transaction confirmation data needed to credit your account. We do not store your full mobile banking credentials on our servers.

Full Control Over Your Data

You can request access to your data, ask for corrections, or request deletion at any time by contacting gabaji support. Your rights over your personal information are real and enforceable โ€” not just words on a page.

Easy Marketing Opt-Out

If you no longer want to receive promotional emails or messages from gabaji, you can opt out at any time from your account settings or by contacting support. We process opt-out requests immediately.

Related Pages

Other Policies Worth Reading

This Privacy Policy works alongside these pages to give you a complete picture of how gabaji operates and protects its players.

Join Gabaji

Your Privacy Is Protected โ€” Start Playing on Gabaji Today

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18+ only. Please play responsibly. Full terms and privacy policy apply.